We were conducting a S&M tower with a group of employees from a full service airlines. During this module, participants were told to build a tower with limited resources given.
During this time, the best team was a group that consists of engineers, pilots and managers. It was interesting to see how they work together to complete the task. Apparently, their job made them view things in a certain way.
For the engineers, 'tower' was the center of the activity. The tower tensile strength must be able to withstand all the forces. It shouldn't to be too long or too short however just nice was also something equally challenging. For the pilots, 'time' was the center of the activity. You can have all the ideas or have all the resources you need but if you don't complete it in time, you get nothing. Timing is so crucial that whenever we have pilots in the house, they will keep reminding their teams on the balance time. 'Guys... 10 more minutes'... 'Guys... 5 more minutes' and it went. For the managers, getting the engineers and pilots together was their main task. The managers were living up to their role, literally, managing so that they can come to an agreement and a successful tower can be built. By the way, the end results was fantastic. They joined the ranks of those in the hall of fame by coming up with a tall, freestanding strong tower.
Looking back, how we see things is really made up largely from what we have been doing and that determines what we have been seeing. So, in this day in age, in developing a high performance working culture, we would probably need many ways of seeing things. Many ways of seeing things help us in providing information to manage the uncertainty we face. However, no matter how much information you can have, the time taken to complete a task is equally important, for time is really an essence.
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