Additional 3 questions.

In a recent workshop that we had with an organization that managers and administers the medical claims of corporate clients’, I discovered that organization face many challenges in facilitating the changes that they want to see. 

Here are 3 questions organization should add into the list of questions they ask when they manage changes. 

Do all parties have a clear understanding on what exactly is expected of them?

Most of the time, the ones at the top can see where to take the organization and sell their idea to the rest of the team. Many see the big picture but fail to translate into actionable efforts. 

Are the leaders/managers facing the brutal facts or are they trying to ostrich their heads into the ground and hoping the problem will just pass?

In facilitating these challenges, there will be moments of complete uncertainty. Being honest and admitting ones weakness is better than trying to be brutal or by giving motivation talks. 

How to get the team to see the big picture while going thru the operation struggles? To begin with, it's better if the leader makes his decision with the intellect rather than being rash because along the way his men will be tired and demotivated and will look for him as a source for direction and encouragement. 

When facilitating change, organization need to ask the right questions in order to get to the right answers. Once they are confident with the answers, they shouldn't stop there but to keep asking questions to have a clearer answer.